Coordinates:

Company number (ECB number) - 0720.584.690

Trade name & legal form: Flémal Charly (Music Arena), natural person. 

Geographical address and commercial headquarters of the company (to be used in case of complaint):

The commercial premises are located in: Allée des Ormes 10E, 1370 Jodoigne.

The address of the head office to be used in the event of a complaint is located at
Rue Charles Sambon 26 boîte 5, 1300 Wavre.

E-mail address - info@musicarena.com

telephone - 0473 48 43 23

Warranty Conditions:

 All your purchases from Music Arena are guaranteed for 2 years, according to the conditions of use and maintenance provided by the manufacturer involved. Except for the one thing:

-Consumables in general, such as: strings, battery sticks, battery skins, lamps, batteries/accumulators, headphones, microphones and wind instruments etc.

-Functional items with normal signs of wear and tear.

-Headsets, microphones as well as harmonicas, kazoo, wind instruments etc. are excluded for hygienical reasons.

-In the event that the manufacturer warranty exceeds 2 years, the manufacturer's warranty remains valid.

-The means of returning a product to Music Arena, to be processed under warranty/repair, is chosen and paid for by the consumer. The functioning of a repaired product can be verified by Music Arena's services, and its return delivery to the customer will not be at the expense of the consumer. The consumer accepts that the repaired, verified or exchanged goods may show normal traces of use (fingerprints, dust, etc.) that do not affect in any way the value and/or functioning of the good.

Right of withdrawal:

For any online order, the European resident customer has the right to withdraw within 14 days following the day of delivery of the good or the last delivered good if it is divided into several deliveries. The return costs are at the expense of the consumer.

The right of withdrawal on the following products does not apply: ordering tailor-made, personalized or customized products; ordering products that cannot be returned for reasons of hygiene; ordering products whose sealed packaging has been opened; Where the consumer has agreed to conclude a contract for the supply of digital content not provided on a material support (download), he has no right of withdrawal. 

We do not allow this right to be applied in the event of a sale to a professional.

The consumer has the right to reasonably test the product. If depreciation in value is induced by this test, the depreciation is estimated at a minimum of 1/3 (one third) of the amount excluding VAT of the good and the customer accepts it voluntarily. The consumer knows and accepts that Music Arena employees alone may decide on the application of this possible depreciation and that they may increase it in the event of significant damage (functional, physical, olfactory, visual, etc.) or breakage.

Please consult, complete and send us the withdrawal form (download here), if necessary, in order to notify us and start the return procedure.

Delivery terms and conditions:

DELIVERY TIME - The indicated delivery time is evaluated by experience with our suppliers, depending on the condition and fluctuation of their stocks. This assessment is approximate and sufficiently corresponds to the actual time frames. Exceptionally, delivery may be delayed.

FOLLOW-UP - If possible, a tracking code will be sent to you as soon as your order has been processed. You will be able to track your order online via the official website of the carrier.

DELIVERY - Suppliers choose their own delivery schedule. If possible, be present at the delivery address between 8am and 6pm (Belgian time) to receive your order. In all cases, you are responsible for the way the package is received.

ABSENT? - In case of absence, the carrier will leave a card proving his passage and giving the necessary contact details for the next appointment. After one week without your intervention, the shipment is returned to us. New shipping costs may occur during the next shipment, these being at your expense.

SIGN FOR RECEPTION - Sign the delivery note personally if possible, otherwise we cannot guarantee the delivery. You are responsible, even for the signature of a third party when the delivery takes place at the address provided. If you wish, inform us of any damage to the packaging upon receipt. If this is not done and you notice material damage afterwards, we will not accept the return.

Duration of the purchase contract:

The customer is bound to the purchase contract at the moment the online payment is made. This purchase contract has a duration coinciding with your right of withdrawal, i.e. 14 days following the day of delivery of the good or the last good to be delivered if it is divided into several deliveries.

Procedures for the handling of disputes and claims:

Online processing of disputes and complaints via the following URL: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR=main.home2.show&lng=EN 

The purpose of this platform is to offer consumers out-of-court dispute resolution procedures offered by entities qualified to deal with disputes between consumers and companies or liberal professions located in the European Union.

Cookies:

Like many other commercial websites, Music Arena uses so-called "cookies" technology to collect data about how you use the website and to ensure that your visit is uneventful.

Cookies are text files stored in the Internet browser, in this case stored by the browser on the user's computer. When the user visits a website, a cookie can be stored in the operating system of his computer. This cookie contains a string of characters that allows the browser to be uniquely identified when you later visit the website.

Our cookies do not reveal or contain any personal data. Cookies cannot read any information on your computer or interact with other cookies on your hard drive. However, cookies allow us to recognize you the next time you visit our website.

The following data is stored in cookies:

Language settings; If applicable, volume settings; items in a shopping cart; names displayed for customer reviews; When visiting our website, the user is informed of the use of cookies and, in this context, referred to this Data Protection Policy.

The legal basis for the processing of personal data using technically necessary cookies and the use of cookies for analysis purposes is Art. 6 al. 1 lit. f GDPR.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these functions, it is necessary that the browser is identified even after a page change.

We need cookies for the following applications:

Shopping Cart; Memo List; Language and Currency Settings; Login/Logout Data.

User data collected using technically necessary cookies are not used to create user profiles.

The use of analysis cookies is used to improve the quality of our website and its content. Through analysis cookies, we learn how the site is used and can continuously optimize our offer.

Our legitimate interest in the processing of personal data is also based on these purposes, in accordance with Art. 6 para. 1 lit. f GDPR.

If you do not want your browser to accept cookies, you can disable or limit them in your browser settings. Cookies already stored can be deleted at any time. This can also be done automatically. Disabling the cookie function may prevent this website from working properly. You may no longer be able to access all the possibilities and information on this site.

Collection and processing of personal data:

DECLARATION OF CONFIDENTIALITY OF Music Arena 

Music Arena attaches great importance to the protection of your personal data (and respect for your privacy).

This privacy statement is intended to inform you in a clear and transparent manner about how we treat your personal data. We use our best efforts to protect your privacy and therefore treat all your data with care.

In all cases, Music Arena complies with the laws and regulations, including the General Data Protection Regulations (GDPR, EU Regulation 2016/679).

This includes that, in any case:

- We process your personal data in accordance with the purposes for which you have provided them to us, these purposes and types of data being specified in this Declaration;

- The processing of your personal data is limited to those which are necessary for the purposes for which they are used;

- We ask for your formal consent, when it is necessary for us to process your personal data;

- We have taken the necessary technical and organisational measures to ensure the protection of your personal data;

- We do not pass on your personal data to third parties, except where this is necessary for the fulfilment of the purposes for which they have been communicated to us;

- We are aware of your rights with regard to personal data, we inform you and respect them.

Music Arena is responsible for the processing of your personal data. If, after reading our Privacy Statement, or in general, you have any questions about it or wish to contact us, here is our contact information:

E-mail: info@musicarena.com 

Tel: 0473 48 43 23

Complaints by post mail: Rue Charles Sambon 26/5, 1300 Wavre.

To whom does this Privacy Statement apply?

It applies to all our customers, past and present, participants in our activities, persons who express or have expressed an interest in our activities, services, prospects and suppliers.

For what purposes do we process which personal data?

Music Arena processes personal data for the following purposes and on the following legal grounds:

- Customer and supplier administration

- Sending information about our activities, newsletters and invitations (legitimate interest)

Insofar as the processing of personal data is based on consent, you have the right to withdraw consent at any time.

For the purposes mentioned above, we may request and/or process the following data:

- Identity data: surname, first name, address, place and date of birth, national register number.

- Private contact details: telephone number, email address

We only collect personal data, which you provide to us yourself, through various channels (such as purchase orders, deliveries of goods against delivery of documents, forms to be completed or contact forms on our website, personal contact, telephone or e-mail...). We do not collect personal data from third parties.

We use the data collected, only for the purposes for which we collected it.

The data mentioned must, if applicable, be communicated to us for commercial or legislative purposes.

In the event of failure to provide the necessary data, it is not possible to finalise certain commercial activities falling under the legislation concerned. (e.g. bank refund after cash payment)

Communication to third parties:

We will not pass on your data to third parties, unless it is mandatory and legally permitted.

At no time do we sell or rent your personal data to third parties.

We never pass on your personal data to third parties for commercial purposes.

Retention period:

Music Arena retains personal data only for the time necessary to fulfil the purposes for which they were transmitted to it, taking into account, however, the time required to comply with legal requirements, such as accounting requirements. The time limits for storing data may thus vary, depending on the case.

Music Arena undertakes not to keep the data for more than 5 years at most, after their last use and in compliance with legal obligations (accounting, etc.).

Data protection:

We have taken appropriate technical and organisational measures to protect your personal data from unauthorised access, use, loss or publication.

For example, we have taken the following measures:

- We use a virus scanner and update it regularly, in a timely manner; we have installed a firewall;

- We systematically take back-ups of personal data in order to restore them in the event of physical or technical incidents;

- We test and evaluate our security measures, to adapt them if necessary;

- Our employees are trained and informed about the importance of personal data protection. They must follow specific guidelines on this subject, are trained and made aware of their responsibilities at regular intervals;

- These employees have access to your data, only to the extent that they are necessary for the correct performance of their tasks;

- In the event of new projects, which could have an impact on your privacy, a thorough analysis of your rights, security and protection of your personal data is carried out in advance.

In the event that an incident occurs regarding your data, you will be notified immediately, in the circumstances provided for by law.

Your rights regarding personal data:

You have the right to access and copy your personal data, if applicable.

You have the right to correct or complete this data, if it is incorrect or incomplete.

You have the right to have the personal data that you have provided us with , deleted , and which are no longer necessary for the purposes for which they were processed. We reserve the right to determine whether your request is legitimate.

You have the right to restrict the processing of your data: if you have objections to the processing of certain data, you can request that it be stopped.

You can also object to the way in which some of your data is processed.

You may also request the transfer of the data you have provided to us, to yourself or at your request, to a third party.

You may contact us at the address indicated above in this Declaration, to exercise your rights, on the basis of a reasoned request.

We may, before responding to your request, ask you to legitimize yourself. To avoid any abuse, we may ask you to identify yourself properly. To check your identity, we ask you to attach a copy of the front of your identity card to your application. We strongly advise you to make your photo unrecognizable and to mention on the document that it is a copy.

No category of persons is subject to any form of automated decision making or profiling.

Complaints:

In the event of a complaint about the processing of your personal data or the exercise of your rights, we ask you to contact us directly.

E-mail: info@musicarena.com 

Tel: 0473 48 43 23

Complaints by post mail: Rue Charles Sambon 26/5, 1300 Wavre.

You still have the right to file a complaint with the appropriate privacy authority:

Data Protection Authority (DPA)

Rue de la Presse 35

1000 Brussels

commission@privacycommission.be